Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your essential oil rollers or lip balms must be in the same condition that you received them: unopened, unused, with any safety seals intact, and in their original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at studioworks@olyx.com.au. Please note that approved returns will need to be sent to our production studio. We will provide the exact return shipping address upon approval of your request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at studioworks@olyx.com.au. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged (such as broken glass), or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
For health and hygiene reasons, we cannot accept returns on any cosmetic or wellness products that have been opened, unsealed, or used. Custom or personalized products, sale items, and digital gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at studioworks@olyx.com.au.